Shipping policy
Effective Date: January 23, 2026
Last Updated: January 23, 2026
TRACK YOUR ORDER
Have your Order Number or Tracking Number? Use the link below for the latest carrier updates:
Track Your Order: https://trycovera.com/apps/track123?nums=TK123
PROCESSING TIMES
- All orders are scheduled for shipment within 1-2 business days after purchase (excluding weekends and holidays).
- Orders placed after 2:00 PM Central Time (CT) on Fridays will be processed the following Monday.
SHIPPING DESTINATIONS
We currently ship to the following countries:
- United States (including APO/FPO/DPO military addresses)
- United Kingdom
- Canada
At this time, we are unable to ship to countries not listed above. We may expand our shipping destinations in the future.
DELIVERY TIMEFRAMES
Estimated Delivery Times:
| Country | Estimated Delivery Time |
|---|---|
| United States | 7-15 business days |
| United Kingdom | 7-15 business days |
| Canada | 7-15 business days |
Maximum delivery time: 20 business days
This does not include our 2–3 day processing time.
All shipping times exclude clearance and customs delays.
Please note:
- Delivery times are estimates only and are not guaranteed.
- Delivery times begin from the date of shipment, not the date of order placement.
- Delivery times may vary based on your location, shipping carrier delays, customs processing (for international shipments), weather conditions, holidays, and other factors beyond our control.
- Business days do not include weekends or holidays.
SHIPPING NOTIFICATIONS
Order Confirmation:
You will receive an order confirmation email immediately after placing your order. This confirms that we have received your order and payment.
Shipping Confirmation:
Once your order is processed and shipped, you will receive an automated shipping email with your tracking information. The email subject line will be: "Your Order Has Shipped"
Tracking Your Shipment:
Use the tracking link provided in your shipping confirmation email or visit our tracking page and enter your order number or tracking number.
Didn't receive the email?
- Check your Spam, Junk, or Promotions folder
- Verify that the email address you provided at checkout is correct
- Contact us on our contact page for assistance
Multiple Packages:
In some cases, your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment.
SHIPPING HOLIDAYS
Shipping operations are paused on the following U.S. holidays. Orders placed on or near these dates may take 1-3 additional business days to process:
| Holiday | Date |
|---|---|
| New Year's Day | January 1 |
| Martin Luther King Jr. Day | Third Monday in January |
| Presidents' Day | Third Monday in February |
| Memorial Day | Last Monday in May |
| Juneteenth | June 19 |
| Independence Day | July 4 |
| Labor Day | First Monday in September |
| Veterans Day | November 11 |
| Thanksgiving Day | Fourth Thursday in November |
| Christmas Day | December 25 |
If a holiday falls on a weekend, the observed holiday may be on the preceding Friday or following Monday.
INTERNATIONAL SHIPPING (UK AND CANADA)
Taxes, Customs, and Duties:
United Kingdom:
Orders shipped to the UK may be subject to Value Added Tax (VAT), customs duties, and import fees upon arrival. These charges are the responsibility of the recipient and are determined by UK customs authorities. We have no control over these charges and cannot predict their amount.
Canada:
Orders shipped to Canada may be subject to Goods and Services Tax (GST), Provincial Sales Tax (PST), Harmonized Sales Tax (HST), customs duties, and brokerage fees upon arrival. These charges are the responsibility of the recipient and are determined by the Canada Border Services Agency (CBSA). We have no control over these charges and cannot predict their amount.
Important:
- You are responsible for paying all taxes, duties, and fees charged by your country's customs authorities.
- Refusal to pay customs charges may result in your package being returned to us. You will be responsible for original shipping costs and return shipping costs, and your refund will be reduced accordingly.
- Covera is not responsible for delays caused by customs processing.
Customs Declarations:
All international shipments include accurate customs declarations as required by law. We cannot mark packages as "gifts" or alter declared values to avoid customs fees, as this violates customs regulations.
MILITARY ADDRESSES (APO/FPO/DPO)
We ship to U.S. military addresses (APO/FPO/DPO). Orders shipped to military addresses are processed as domestic U.S. orders but may be subject to additional processing time and may be treated as international shipments for customs purposes.
Important Notes:
- Express or expedited shipping services are unavailable for military addresses.
- Delivery times may be longer than standard domestic shipments.
- Please ensure your military address is formatted correctly at checkout.
For assistance with formatting your military address, please contact us on our contact page.
SHIPPING ISSUES
Refused Shipments:
If you refuse delivery of your shipment, you will be responsible for:
- Original shipping fees
- Any customs duties, taxes, or fees charged
- Return shipping costs
Your refund, if applicable, will be reduced by these amounts.
Returned to Sender:
If your package is marked as "Return to Sender" by the carrier due to an incorrect address, multiple failed delivery attempts, or other delivery issues, please contact our Customer Support Team immediately on our contact page
We will work with you to arrange reshipment, but you may be responsible for additional shipping costs if the return was due to an incorrect address provided at checkout.
Lost or Damaged Packages:
Lost Packages:
If your tracking information shows that your package was delivered but you did not receive it, please:
- Check with neighbors, building management, or household members
- Verify the delivery address on your order confirmation
- Wait 24-48 hours, as carriers sometimes mark packages as delivered prematurely
- Contact us on our contact page if the package does not arrive within 48 hours
We will work with the carrier to locate your package or arrange a resolution.
Damaged Packages:
If your package arrives damaged, please:
- Take photographs of the damaged package and contents
- Contact us on our contact page within 7 days of delivery with photos and your order number
- Do not discard the damaged packaging until instructed to do so
We will work with you to arrange a replacement or refund as appropriate.
Incorrect Address:
You are responsible for providing a complete and accurate shipping address at checkout. If you provide an incorrect, incomplete, or undeliverable address, we are not responsible for non-delivery or delays.
If you need to change your shipping address after placing an order, contact us immediately on our contact page. We will do our best to update the address, but we cannot guarantee changes once an order has been shipped.
UNDELIVERABLE PACKAGES
If a package is deemed undeliverable by the carrier due to an incorrect address, refusal of delivery, failure to pay customs duties, or inability to contact the recipient, the package will be returned to us.
In such cases:
- You will be notified via email
- Original shipping costs are non-refundable
- You may be charged for return shipping costs
- Any customs duties, taxes, or fees paid will not be refunded
- Refunds will be processed in accordance with our Return and Refund Policy, minus applicable fees
SHIPPING DISCLAIMER
Title and Risk of Loss:
Once we transfer your order to the shipping carrier and provide you with tracking information, title and risk of loss pass to you. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the address you provided at checkout.
Carrier Delays:
We are not liable for shipping and delivery delays caused by:
- Shipping carriers or postal services
- Customs processing or inspections
- Weather conditions or natural disasters
- Labor disputes or strikes
- Pandemics, epidemics, or public health emergencies
- Government restrictions or regulations
- War, terrorism, or civil unrest
- Other events beyond our reasonable control (force majeure)
Tracking Information:
While we provide tracking information for your convenience, we are not responsible for inaccuracies or delays in tracking updates provided by shipping carriers.
Delivery Confirmation:
Packages may be marked as "delivered" by carriers based on GPS location or signature. We are not responsible if a carrier incorrectly marks a package as delivered or if a package is stolen after delivery.
PACKAGE INSPECTION
Security Screening:
All packages may be subject to security screening by carriers, customs authorities, or government agencies. We are not responsible for delays or damages resulting from such inspections.
Customs Inspections:
International packages (UK and Canada) may be opened and inspected by customs authorities. We are not responsible for delays caused by customs inspections.
CHANGE OR CANCEL SHIPPING
Before Shipment:
If you need to change your shipping address or cancel your order before it ships, please contact us immediately on our contact page. We will do our best to accommodate your request, but we cannot guarantee changes once an order is in processing.
After Shipment:
Once your order has shipped, we cannot change the shipping address or cancel the shipment. You may refuse delivery or return the package in accordance with our Return and Refund Policy.
SHIPPING FAQ
Q: Do you offer expedited or express shipping?
A: At this time, we offer standard free shipping only. We do not currently offer expedited or express shipping options.
Q: Can I pick up my order instead of having it shipped?
A: No, we do not offer local pickup. All orders must be shipped.
Q: Do you ship to P.O. Boxes?
A: Yes, we ship to P.O. Boxes in the United States. However, some carriers may not deliver to P.O. Boxes for international shipments. Please verify with your local postal service if you are in the UK or Canada.
Q: Can I have my order shipped to a different address than my billing address?
A: Yes, you can specify a different shipping address at checkout. However, for fraud prevention purposes, orders with mismatched billing and shipping addresses may require additional verification.
Q: What if my tracking number isn't working?
A: Tracking numbers may take 24-48 hours to become active in the carrier's system after shipment. If your tracking number still doesn't work after 48 hours, please contact us on our contact page.
Q: What if my package is stuck in customs?
A: Customs processing times vary and are beyond our control. If your package is delayed in customs, please contact your local customs office for more information. You may need to provide additional documentation or pay applicable duties and taxes to release your package.
CHANGES TO THIS SHIPPING POLICY
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services following any changes constitutes acceptance of the revised Shipping Policy.
We encourage you to review this Shipping Policy periodically for any updates.
GOVERNING LAW
This Shipping Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
For customers in the United Kingdom, nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
For customers in Canada, nothing in this policy affects your rights under applicable Canadian federal or provincial consumer protection legislation.
This Shipping Policy was last updated on January 23, 2026.