Refund policy
CONTACT INFORMATION
For all return, refund, exchange, or product inquiries:
Email: support@trycovera.com
RETURN POLICY
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately. However, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund. There will be a minimum fee of $20 to process your return.
To initiate a return, please contact us at:
support@trycovera.com
RETURN POLICY OVERVIEW
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused
- Have tags attached
- Be in its original packaging
- Include the receipt or proof of purchase
Returns must be shipped within 14 days after a return address is provided, otherwise the return will no longer be eligible.
Please note that customers are responsible for all return shipping costs.
Items marked as final sale or purchased with discounts are not eligible for returns.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials
- Flammable liquids
- Gases
- Final sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
EUROPEAN UNION CUSTOMERS
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must:
- Be unworn or unused
- Have tags attached
- Be in its original packaging
- Include proof of purchase
REFUND PROCESS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
- Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
EXCHANGES
If an exchange is accommodated, the exchanged order is no longer eligible for a refund.
CONTACT INFORMATION
For all return, refund, exchange, or product inquiries:
Email: support@trycovera.com